Communicating well makes you stand out from the crowd. Compass Communications & Strategy has decades of experience in developing and implementing effective communication and engagement strategies.
Communicate and plan with passion and purpose
We specialise in audits and reviews which consider cultural issues and how to improve engagement with staff and other audiences. And if you have a challenging situation, we help develop crisis communication plans that head off potential issues.
Communication
Compass Communications & Strategy helps you think about all your important stakeholders and devise messages and campaigns to get your point across.
Messaging
When was the last time you were inspired by what a person had to say? You might have to cast your mind back to a famous speech delivered by the likes of Barack Obama or Malala Yousafzai. Or maybe it was a message delivered by your child’s school principal, or even something your boss or staff member had to say! Whatever drew you, the chances are the person thought carefully about what they wanted to impart. Getting messages right is critical for your communication to succeed, and Compass Communications & Strategy are expert in helping organisations write and order their messages and deliver them in effective ways.
Reviews
Need a spin doctor? How about getting to the bottom of what has gone wrong and address the issues so you regain control of the situation? If customer satisfaction, staff engagement or something else is causing problems in your organisation, we can provide rapid communication support, and guidance from a strategic and management perspective as well.
Blaming the messenger – often the media or social media when issues spiral out of control is a normal human reaction. We help you get to the bottom of what went wrong and communicate transparently while avoiding the blame game.
Issues
No matter whether your plans are on track or off the rails, from time to time your organisation needs to check in and make sure you are delivering on your mission. Compass Communications & Strategy has conducted communication, marketing IT, social media and cultural reviews for many organisations. This involves gathering all the background information you can provide about the issue that needs looking into and then reviewing what has succeeded and what needs resolving.
Reviews usually cause staff to feel anxious or worried about what will follow and we work sensitively and confidentially to keep people reassured.
Strategy
We help organisations and companies define their vision, make sure they consider their values and develop strategic plans aimed at achieving their long-term goals.
Values Matter
You need your people to believe in your values and we encourage leaders to consider their people first. If you have a thriving work culture, you are well on your way to success. Compass Communications & Strategy can help by conducting cultural audits and reviewing your staff and customer surveys to understand any concerns. We bring teams together to consider what really matters. Agreeing on your values is the most important first step to transformation.
Plan Ahead
We work with organisations to assess specific challenges and opportunities, scan the environment for risks, identify their unique offering and then help develop strategic plans that are measurable and achievable. We have experience working with Boards, Executive leaders and other businesses to make sure they share a common purpose, have a plan to execute that vision and then communicate what they stand for to staff and customers.
Digital Thinking
Becoming a digital business is no longer just an option you might want to pursue – using technology to achieve your objectives is essential for survival. Compass Communications & Strategy has experience developing and guiding organisations to achieve digital business success. We review business models, survey the latest trends and develop digital strategies that will help you improve your services to customers and clients.
Reviews usually cause staff to feel anxious or worried about what will follow and we work sensitively and confidentially to keep people reassured.
Engagement
We help organisations engage effectively with staff and customers using all available channels, and importantly, to think about digital engagement so that you can stay ahead.
Staff engagement
The people who work for you are your secret weapon. That is why staff engagement must be your first priority. Improving staff engagement starts by understanding how they feel about working for your organisation or company. We can help by conducting cultural audits and conducting regular surveys so that you get your staff views firsthand. Chances are your people are feeling exhausted, burnt out or unappreciated. You can start to address these issues by providing more training, offering flexible work solutions and supporting your management team in practical ways.
Customer engagement
Do you have genuine connections with your customers or clients? Good engagement starts with showing the people you serve that you are genuine and care about them. We help develop engagement with the public or your customers by being upfront about the level of engagement you promise to undertake, and them getting back to them if they give you positive or negative feedback.
Digital Engagement
Digital engagement uses digital tools and methods to find, listen and mobilise a community around an issue. It involves all the tools of the digital trade, from your website, social media channels, products you provide and marketing, communication and engagement plans to engage with your customers and clients. We can help you develop digital engagement strategies that will constantly evolve in response to fast-changing technology and trends.
“During my time as CEO of UnitingCare Health (UCH) in Queensland, Colleen Clur worked closely with me as an adviser and contractor for media and communications management. UCH manages four hospitals, including the Wesley and St Andrews War Memorial hospitals in Brisbane, including over 3,000 staff.
In 2013 UCH experienced a legionella outbreak in the warm water system at their Wesley Hospital, resulting in the death of one patient and the closure of the hospital for new admissions for 29 days. This resulted in national and international media attention, and Colleen oversaw the management of the media (including social media) and direct advice to me in the management of the media during that crisis.
Her advice was world class, resulting in a very proactive approach to all aspects of media management. It’s testament to Colleen’s work that the hospital was close to maximum occupancy within a week of re-opening the hospital, even after significant and sustained media attention.
I recommend Colleen highly as a professional, articulate and strong team based executive.” – Richard Royle, Director, KEL Health