Communicating well makes you stand out from the crowd

Compass Communications &  Strategy has decades of experience in developing and implementing effective communication and engagement strategies for many organisations.

Reputations are easily lost because of negative social media and media coverage. We help organisations manage issues that might cause public concern and generate negative coverage. We help develop crisis communication plans that anticipate potential issues.

We specialise in audits and reviews which consider cultural issues and how to improve engagement with staff and other audiences. 

Messaging

When was the last time you were inspired by what a person had to say? You might have to cast your mind back to a famous speech delivered by the likes of Barack Obama or Malala Yousafzai. Or maybe it was a message delivered by your child’s school principal, or even something your boss or staff member had to say! Whatever drew you, the chances are the person thought carefully about what they wanted to impart. Getting messages right is critical for your communication to succeed, and Compass Communications & Strategy are expert in helping organisations write and order their messages and deliver them in effective ways.

Reviews

No matter whether your plans are on track or off the rails, from time to time your organisation needs to check in and make sure you are delivering on your mission. Compass Communications & Strategy has conducted communication, marketing IT, social media and cultural reviews for many organisations. This involves gathering all the background information you can provide about the issue that needs looking into and then reviewing what has succeeded and what needs resolving.

Reviews usually cause staff to feel anxious or worried about what will follow and we work sensitively and confidentially to keep people reassured.

Issues

Need a spin doctor? How about getting to the bottom of what has gone wrong and address  the issues so you regain control of the situation? If customer satisfaction, staff engagement or something else is causing problems in your organisation, we can provide rapid communication support, and guidance from a strategic and management perspective as well.

Blaming the messenger – often the media or social media when issues spiral out of control is a normal human reaction. We help you get to the bottom of what went wrong and communicate transparently while avoiding the blame game.